Damaged during assembly? RMA Options?

rsbuc
 
Posts: 1
Joined: Wed Nov 25, 2015 7:19 pm

Damaged during assembly? RMA Options?

Wed Nov 25, 2015 7:28 pm

Hi there, i ordered 2x Vocore Mini PC's, and they both arrived today, i've opened one of them and it appears to be working ok. but the other has be assembled incorrectly, and the 'dock' board has been squished ontop of the mainboard, bending a pile of the connections.

It looks like when it was assembled the dock wasn't aligned with the mainboard (it was twisted) and when pressure was applied, it bent any pin that wasn't in the socket (or bent the socket or bent both).

Before i open the static bag i figure i should inquire about my RMA options.

Anyone know how to get an RMA?

Thanks

i've attempted to embed these images at IMG tags, but the tags don't appear to like the url.

https://onedrive.live.com/redir?resid=8E16D0B65F33DFEE!15144&authkey=!AOKCyYhUl3nKiPE&v=3&ithint=photo%2cjpg

https://onedrive.live.com/redir?resid=8E16D0B65F33DFEE!15141&authkey=!AC7LCiCbCUMRA9o&v=3&ithint=photo%2cjpg

https://onedrive.live.com/redir?resid=8E16D0B65F33DFEE!15147&authkey=!ANzS0H29pjsUDLg&v=3&ithint=photo%2cjpg

Vonger
 
Posts: 679
Joined: Sun Oct 19, 2014 6:00 am

Re: Damaged during assembly? RMA Options?

Thu Nov 26, 2015 10:17 am

Wo...this shape can not out of factory at all...
This issue might happen in post, is the package in full piece when it get your position? I think next time we have to ship with a case.
Please contact support@vocore.io, we will ship you a replacement.

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